Job description
Role overview
We are seeking a senior Amazon Connect Specialist to design, build, and maintain cloud-based contact center solutions using AWS services. The ideal candidate will have expertise in Amazon Connect, Lambda, Lex, and telephony integration while delivering scalable contact center platforms.
Key responsibilities
- Develop IVR workflows and integrate CRM systems
- Implement CTI integrations and optimize contact center performance
- Architect cloud-native solutions using AWS infrastructure
Responsibilities
- Design and maintain cloud-based contact center solutions
- Implement IVR workflows and telephony integrations
- Optimize CRM and CTI system integrations
Requirements
- 12+ years cloud contact center experience
- Expertise in AWS Connect and Lambda services
- Proven track record with Python/Node.js development
Benefits
- Competitive salary with performance incentives
- Professional development budget
Keywords
Amazon ConnectAWS LambdaLexIVRCRM IntegrationPythonNode.jsCloud Architecture