Job description
Role overview
The Assistant Manager - Sales & Communication Training leads end-to-end training programs to enhance communication skills and sales effectiveness across customer service teams. This role combines language training, consultative sales coaching, and performance enablement to drive customer experience improvements and sales conversion rates.
Key focus
- Develop and deliver communication, sales, and soft skills training
- Coach agents on consultative sales techniques
- Monitor and improve customer experience metrics
- Enable floor-level performance through real-time support
Responsibilities
- Design and execute communication and sales training programs
- Provide consultative coaching to improve sales effectiveness
- Monitor and report on customer experience and sales performance metrics
Requirements
- 2-4 years in training/coaching roles
- Sales process and customer service expertise
- Strong leadership and communication skills
Benefits
- Career development opportunities
- Comprehensive training programs
- Performance-based recognition
Keywords
communication trainingsales coachingcustomer experienceperformance enablementlanguage trainingsales conversionteam coaching