Job description
Role overview
CGI seeks an experienced Amazon Connect Software Engineer to design, build, and support enterprise-scale contact center solutions. The role focuses on delivering highly available, secure, and scalable implementations while collaborating across cloud, security, telephony, and operations teams.
Responsibilities
- Design and implement enterprise Amazon Connect contact center solutions
- Collaborate with cloud and security teams to ensure compliance and scalability
- Support operations teams with troubleshooting and system optimization
Requirements
- 2+ years of experience with Amazon Connect or similar contact center platforms
- Strong knowledge of AWS cloud infrastructure and security best practices
- Experience integrating telephony systems with cloud solutions
Benefits
- Competitive salary and performance incentives
- Comprehensive health and wellness benefits
Keywords
Amazon ConnectAWSCloud EngineeringContact Center SolutionsTelephony IntegrationScalable SystemsCloud Security