Job description
Role overview
Fluent Health seeks a dedicated Call Center Representative to provide essential patient support services. This role involves managing incoming calls, updating patient records, and ensuring accurate communication between patients and healthcare providers.
Key responsibilities
- Answer and respond to patient inquiries regarding appointments, billing, and medical services
- Maintain up-to-date patient records in digital systems
- Coordinate with healthcare teams to resolve patient concerns
- Provide administrative support for call center operations
- Follow HIPAA compliance protocols for patient confidentiality
Why join us
- Competitive hourly pay range (23.76)
- Full-time schedule with day shifts
- Opportunities for career growth in healthcare services
Responsibilities
- Handle high-volume patient inquiries via phone and email
- Update and maintain electronic health records
- Coordinate appointments and follow-up care
- Resolve billing and insurance questions
- Provide administrative support for healthcare teams
Requirements
- Excellent verbal and written communication skills
- Basic computer literacy with MS Office proficiency
- Ability to multitask in a fast-paced environment
- Strong organizational skills with attention to detail
- Previous customer service experience preferred
Benefits
- Healthcare benefits package
- Paid time off and holidays
- Employee training programs
- Performance-based bonuses
- Flexible scheduling options
Keywords
patient servicescall centercustomer supportHIPAA compliancehealthcare administration