Job description
Job details
- Location: Pont-Rousseau, Rezé
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: EUR 50,000 - 55,000 per year
Role overview
Seyos, a Nantes-based software publisher specializing in engineering data management and traceability solutions for industrial groups, seeks a Customer Success Engineer to support clients during their cloud transition and new product launches.
Job details
Based in Pont-Rousseau, Rezé, this Full-time Onsite role offers a salary range of €50,000 to €55,000. The position involves ensuring data coherence across engineering workflows while supporting clients through digital transformation initiatives.
Responsibilities
- Provide technical support and onboarding for enterprise engineering software clients
- Collaborate with product teams to resolve customer implementation challenges
- Document technical processes for cloud migration and digital thread integration
- Monitor customer satisfaction metrics and proactively address potential issues
- Create training materials for engineering data management solutions
Requirements
- 2-4 years in technical support or customer success roles
- Experience with engineering data management systems preferred
- Strong understanding of cloud migration processes
- Excellent communication skills for technical documentation
- Ability to troubleshoot complex software integration scenarios
Benefits
- Competitive salary with performance-based incentives
- Professional development budget for technical certifications
- Flexible work hours with core business hours
- Access to cutting-edge engineering software tools
Keywords
Customer Success EngineerTechnical SupportCloud TransitionDigital ThreadEngineering Data ManagementCustomer OnboardingTechnical DocumentationProduct ImplementationIT SupportCustomer Success Management