Job description
Job details
- Location: Hyderabad, Telangana
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: Salary details are available in the employer description.
Role overview
Design and implement contact center solutions integrating Salesforce CRM with AWS cloud telephony. Focus on unified agent desktops and AI-driven insights using Lex and Polly to optimize customer engagement workflows.
Job details
Based in Hyderabad, this onsite role offers full-time employment with salary details available upon inquiry. The position requires 2-4 years of professional experience in cloud-based contact center solutions.
Responsibilities
- Design and maintain contact center architectures integrating Salesforce with AWS services
- Implement AI-driven voice solutions using Amazon Lex and Polly for agent desktops
- Troubleshoot and optimize voice channel performance metrics
Requirements
- 2+ years of Salesforce Service Cloud Voice implementation experience
- Proven AWS cloud telephony integration skills
- Experience with AI/ML voice technologies preferred
Benefits
- Opportunities to impact global patient care through digital innovation
- Collaborative environment with cross-functional technology teams
Keywords
SalesforceAWSService Cloud VoiceLexPollyCRM integrationcloud telephony