Job description
Job details
- Location: US
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: USD 48,494 per year
Role overview
Presbyterian System Services is hiring a Scheduling Customer Service Representative for their Espanola, NM location. This full-time, onsite position focuses on delivering exceptional customer service to patients by managing appointment scheduling, referrals, messaging, and demographic updates across multiple communication channels including phone, chat, and in-person interactions.
Job details
This is a full-time, onsite role based in Espanola, New Mexico. The position offers a competitive salary of approximately 15.64-$22.56). The ideal candidate will ensure service excellence while handling patient inquiries through telephone, written correspondence, online portals, and face-to-face communication.
Responsibilities
- Schedule patient appointments and manage calendar coordination
- Process referrals and maintain accurate patient demographic information
- Respond to patient inquiries via phone, chat, email, and in-person
- Deliver service excellence across all communication channels
- Manage messaging through online portals and E-Business systems
Requirements
- Strong customer service and communication skills
- Ability to handle multiple communication channels simultaneously
- Attention to detail for maintaining accurate patient records
- Professional phone etiquette and interpersonal skills
- Basic computer proficiency and scheduling software experience
Benefits
- Competitive hourly compensation
- Healthcare industry experience
- Stable employment with established health system
Keywords
customer serviceschedulinghealthcarepatient supportappointment coordinationcommunicationadministrative support