Job description
Job details
- Location: India
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: Salary details are available in the employer description.
Role overview
Kyndryl seeks a Senior ServiceNow Business Analyst to reimagine mission-critical technology systems for global enterprises. This role focuses on process optimization, requirements analysis, and delivering AI-powered insights to drive business advantage.
Job details
Based in India, this full-time position requires onsite work. Salary details are available upon request. No internship opportunity.
Responsibilities
- Analyze business processes and translate requirements into ServiceNow solutions
- Collaborate with cross-functional teams to implement workflow automation
- Conduct gap analysis and recommend system improvements
- Document technical specifications and user requirements
- Provide post-implementation support and training
Requirements
- 4+ years in ServiceNow implementation and business analysis
- Strong understanding of IT Service Management (ITSM) frameworks
- Proven experience with requirements gathering and documentation
- Excellent analytical and problem-solving skills
- Familiarity with Agile/Scrum methodologies
Benefits
- Flexible work environment with wellness prioritization
- Opportunities to work on AI-driven enterprise solutions
Keywords
ServiceNowBusiness AnalystProcess OptimizationRequirements AnalysisIT SystemsITSMWorkflow AutomationStakeholder ManagementData AnalysisSolution Design