Job description
Job details
- Location: Milton Keynes, Buckinghamshire
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: GBP 55,000 per year
Role overview
Join a well-established SaaS business as their senior technical escalation point, bridging application support, database management, and development.
Job details
Based in Milton Keynes with 4 days on-site, this Full-time role offers a salary of up to £55,000 per annum plus bonus. No remote work specified.
Responsibilities
- Own complex 3rd line software incidents end-to-end
- Use SQL/T-SQL to resolve data issues and debug systems
- Collaborate with development teams to implement long-term solutions
- Provide technical guidance to junior support staff
- Document processes and improve system reliability
Requirements
- 4+ years in technical support or software troubleshooting
- Strong SQL/T-SQL proficiency for database diagnostics
- Experience with SaaS application support lifecycle
- Excellent analytical and problem-solving skills
- Effective communication for technical escalation
Benefits
- Annual salary up to £55,000 plus performance bonus
- Opportunity to work with cutting-edge SaaS technology
- Professional development resources available
Keywords
SQLT-SQLSaaStechnical supportapplication supportdatabase troubleshootingincident managementIT support