Job description
Job details
- Location: Calabasas, Los Angeles County
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: USD 98,404 per year
Role overview
TicketManager is hiring a Software Support Engineer in Calabasas, Los Angeles County. This is a full-time, onsite position supporting the enterprise platform that manages live event tickets and hospitality for companies worldwide. The role offers a salary of 600 billion annually on event entertainment.
Job details
This Software Support Engineer position is based onsite in Calabasas, California. You will work directly with enterprise clients to troubleshoot technical issues, ensure platform reliability, and maintain compliance and visibility across ticketing operations. The salary for this role is $98,404 USD. You'll be part of a team supporting a platform built at the intersection of live events, enterprise software, and client relationship management.
Responsibilities
- Provide technical support for enterprise ticketing platform users
- Troubleshoot software issues and resolve client incidents promptly
- Collaborate with engineering teams to escalate and track bugs
- Document support cases and maintain knowledge base articles
- Monitor platform performance and ensure system reliability
Requirements
- 2-4 years of experience in software or technical support
- Strong troubleshooting and problem-solving skills
- Familiarity with enterprise SaaS platforms and APIs
- Excellent communication skills for client interactions
- Ability to work onsite in Calabasas, California
Benefits
- Competitive salary of $98,404 USD
- Work with live events and entertainment industry
- Enterprise software experience
- Collaborative team environment
Keywords
technical supportsoftware troubleshootingenterprise platformticketing systemsclient supportSaaSincident managementAPI support