Job description
Job details
- Location: Bangalore, Karnataka
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: Salary details are available in the employer description.
Role overview
As a Technical Support Engineer at Vonage, you'll deliver exceptional support for cloud communications platforms, acting as the first point of contact for technical issues related to APIs and SDKs.
Job details
Based in Bangalore, Karnataka, this full-time role is onsite. Salary details are available upon inquiry with the employer.
Responsibilities
- Provide first-line technical support for Vonage's video API/SDK products
- Troubleshoot complex technical issues and escalate when necessary
- Act as a technical advocate for customers while maintaining service level agreements
Requirements
- Strong communication and problem-solving skills
- Basic understanding of cloud communication technologies
- Ability to learn new technical concepts quickly
Benefits
- Opportunities to innovate in global communications technology
- Collaborative environment with experienced technical teams
Keywords
technical supportAPI troubleshootingcloud communicationscustomer serviceSDK support