Job description
Job details
- Location: Lisle, DuPage County
- Work mode: Hybrid
- Employment type: Full-time (Not an internship)
- Salary: USD 77,237 per year
Role overview
Dealer eProcess seeks a Technical Support Technician to resolve daily tickets, follow up with stakeholders, and expand industry knowledge. Flexible work options available in the Greater Chicago Area.
Job details
- Location: Lisle, DuPage County
- Work mode: Hybrid
- Salary: $77,237 USD
- Not an internship
- Must be available Tuesday - Saturday and holidays
Responsibilities
- Resolve technical support tickets and tasks efficiently
- Proactively follow up with internal and external stakeholders
- Expand industry knowledge to improve support quality
Requirements
- 2+ years of technical support or IT experience
- Strong communication and customer service skills
- Familiarity with relevant technical tools and systems
Benefits
- Flexible work options available
- Professional development opportunities
Keywords
technical supportticket resolutioncustomer serviceIT supportproblem-solving