Job description
Job details
- Location: Kitchener, Waterloo region
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: Salary details are available in the employer description.
Role overview
Job Description We are looking for an Operations Research Engineer to join the Workforce Management (WFM) product stream and help build the optimization capabilities behind workforce planning, forecasting, scheduling, and resource allocation for a large-scale contact center environment. The role focuses on applying operations research, mathematical optimization, and algorithm design to solve complex workforce planning problems at enterprise scale. You will work closely with Product, Workforce M…