Manage 15-20 Product installations Provide support to tickets raised by Customer Should be able to handle escalations Manage team of 10-15 people. Formulate solution designs and incorporate review inputs on designs. Plan work size, organize delivery schedules, and ensure timely, high-quality completion Monitor and track progress on tasks, providing updates to stakeholders. Review functional/technical work accomplished by the team. Implement relevant industry best practices for support product i…