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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

AirSupport is Airbnb’s global IT Support organization, focused on helping employees stay productive and get the technology support they need. Our goal isn’t simply to handle tickets better — it’s to make more of them unnecessary. We’re transforming the employee support experience by using data, AI, and automation to remove friction, enable seamless self-service, and deliver high-fidelity human support when it’s needed.

You will join the team responsible for shaping the IT self-service experience, working closely with partners across Product, Engineering, Knowledge, and our global IT Support organization.

The Difference You Will Make

We are looking for a Business Systems Engineer within IT Support, focused on the design and delivery of capabilities that improve how employees get technology help. You will bring a deep understanding of IT Support workflows, employee journeys, operational signals, and business needs to our partnerships with Product, Engineering, and other technology teams, turning them into clear requirements and effective solutions.

Your initial focus will be advancing the next generation of AI-enabled and conversational self-service for IT support use cases. You will own the definition of requirements and success criteria for your areas of responsibility, working directly with the teams responsible for broader enterprise AI capabilities to ensure IT Support needs are understood and effectively delivered.

We are looking for someone who can move comfortably between strategy and execution — someone who asks why, challenges assumptions, understands system dependencies, and brings clarity to ambiguous problems.

A Typical Day

• Own defined IT self-service features and delivery workstreams, translating business needs into requirements and driving them through design, testing, launch, and ongoing improvement.

• Translate IT Support strategy and priorities into functional and technical requirements, user stories, process flows, acceptance criteria, and implementation plans.

• Work directly with Product, Engineering, and business stakeholders to align on requirements, solution design, delivery timelines, testing, and readiness for changes within your area of ownership.

• Analyze potential self-service use cases and recommend improvements based on employee impact, operational needs, available data, and technical considerations.

• Apply practical AI and conversational technology expertise to evaluate self-service experiences for accuracy, failure patterns, and appropriate escalation or handoff to human support.

• Define and monitor success measures for the capabilities you support, using product data, employee feedback, and operational signals to identify opportunities for optimization.

• Develop a strong understanding of the systems supporting the IT self-service experience, including integrations, APIs, data flows, identity and permissions, automation, and platform dependencies; identify risks, interdependencies, and relevant security and privacy considerations, and partner with technical teams on appropriate solutions.

• Partner with the Strategic Knowledge program to ensure self-service solutions effectively leverage the knowledge ecosystem and account for the dependencies needed to deliver accurate, useful employee experiences.

• Identify patterns across unsuccessful or incomplete self-service interactions and recommend improvements across product functionality, processes, workflows, or knowledge.

• Independently create clear functional and technical artifacts that support effective delivery, including requirements, solution designs, process flows, test plans, and decision documentation.

• Build strong relationships across technical and non-technical partners, manage expectations, surface risks or roadblocks, and collaborate across our global IT Support organization to deliver consistent experiences.

Your Expertise

• 7+ years of professional experience in business systems analysis, technical product delivery, systems engineering, solution design, IT consulting, product operations, or a related technology role.

• 2+ years of direct experience delivering AI-enabled or conversational experiences in an enterprise environment, including Generative AI, virtual agents or chatbots, intelligent agents, AI-enabled automation, or comparable technologies.

• Demonstrated experience owning meaningful features or workstreams within cross-functional technology initiatives, including requirements, design, testing, implementation, and continuous improvement.

• Experience translating complex business needs into clear functional and technical requirements and creating artifacts that enable Product and Engineering teams to execute effectively.

• Strong systems thinking and technical fluency, with the ability to understand integrations, APIs, data flows, identity and permissions, automation, and application dependencies, and contribute effectively to solution design and implementation.

• Experience working in enterprise IT, employee technology, IT service management, or a comparable internal business-systems environment, with a strong understanding of business processes, enterprise workflows, service-management platforms, and integrated systems.

• Experience with enterprise self-service, knowledge, search, retrieval, or content-management capabilities and an understanding of how knowledge quality, structure, and access affect AI-enabled and self-service experiences.

• Strong analytical and problem-solving skills, with the ability to identify patterns, understand root causes, evaluate options, and make well-supported recommendations within your area of ownership.

• Proven ability to build trust, manage expectations, and drive alignment across Product, Engineering, Operations, and business stakeholders, including across distributed or global teams.

• Excellent written and verbal communication skills, with the ability to independently create clear, actionable functional and technical documentation.

Your Location:

[ Remote- USA, with a preference for candidates located in the San Francisco Bay Area]

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$123,000-$145,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

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Originally posted by Airbnb on their official careers page.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb is a vision- and mission-driven company. Our Product Managers embody this culture and mindset. They imagine the ideal end state for our community (guests and hosts) and work backward from it, challenging current assumptions. They champion winning strategies, leverage metrics to track progress, and partner with talented cross-functional teammates (engineering, design, data science, and more). Highly hands-on, they are never afraid to roll up their sleeves to deliver the right outcome for our community. If you’re excited to help us create a world where anyone can belong anywhere, we’d love to meet you.

The Difference You Will Make

As a Lead Product Manager for Developer Productivity, you will own the product areas developers rely on, and you will own something harder: the end-to-end workflows that determine how productive our engineers actually are. Those workflows cross organizational boundaries — a single developer journey can touch other parts of the infrastructure, reliability, developer experience, and security. Your job is to understand the end-to-end developer journey, find where it breaks, and drive the work to fix it whether or not the fix lives in your teams.

You will define what developer productivity means at Airbnb, instrument it, and be accountable for moving it. In collaboration with business stakeholders, product marketing, and technical program managers, you will help shape the roadmap for these products, with an emphasis on bringing together disparate offerings into a cohesive infrastructure roadmap.This will include the creation and ownership of Product Requirements Documents (PRDs) and Business Requirements Documents (BRDs) to inform technical decisions. You will also partner with engineers, designers, data scientists, and field-operations teams to scale our solutions across existing and emerging business segments, ensuring a cohesive system view.

A Typical Day

• Establish product vision and northstar for your area, and connect it into the broader developer productivity strategy

• Own cross-cutting developer workflows end to end — mapping where they break across pillars like App & Cloud Infra, Reliability Engineering, and Developer Experience, and driving the changes that improve them

• Define how we measure developer productivity: build the metrics, instrumentation, and qualitative research that tell us whether engineers' lives are actually getting better

• Partner with Engineering, Product, TPM, and Data Science to understand goals and establish success criteria with clearly measurable objectives and key results

• Develop the product roadmap, and get alignment on prioritization and timelines to meet business goals

• Influence teams you don't own — build the case, bring the data, and get other groups to prioritize developer productivity work alongside their own roadmaps

• Develop a deep understanding of how Airbnb's engineers work day to day, and of the technical architecture underneath, to build and improve products that fit into real workflows rather than around them

• Execute efficiently to ship products and deliver impact for our business and users.

• Lead cross-functional groups to fulfill the team’s mission, acting as the system voice.

• Communicate concisely and influence outcomes at all levels of the organization, demonstrating strong executive presence.

Your Expertise

• 10+ years of product management experience building tools and platforms for technical users — developer tooling, infrastructure, or platform products

• Track record of improving developer or engineering productivity, with the measurements to prove it

• Experience defining and operationalizing metrics for hard-to-quantify outcomes — when quantitative metrics are needed and matter, and when qualitative metrics may or may not be more impactful

• Strong understanding of technical architecture for complex and highly scalable systems, and of modern AI-powered developer workflows: AI-assisted development, code review, CI/CD, build systems, testing, deployment

• Demonstrated ability to drive outcomes across organizational boundaries without direct authority — influencing roadmaps you don't own

• Ability to understand immediate and longer-term customer goals and needs, and build products that meet them

• Entrepreneurial drive, and demonstrated ability to lead and influence cross-functional teams to align on a vision and product strategy

• Ability to quickly absorb technical concepts and communicate effectively with technical and non-technical partners at every level of the organization

• Ability to prioritize and scope user requests and platform capabilities, balancing long-term vision against short-term pain points

• Previous experience as a software engineer, or working extremely closely with engineering teams, is a strong plus

• Familiarity with developer productivity research and frameworks (DORA, SPACE, DevEx) is a plus

• Storytelling skills that connect the problem you’re solving to a compelling vision, coupled with a willingness to dive into the details.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$232,000-$282,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

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Originally posted by Airbnb on their official careers page.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Integrated Marketing Analyst sits within Marketing Analytics and serves as the measurement engine for Airbnb's cross-channel growth initiatives, spanning Search, Growth Media, Affiliates, and Guest Engagement across Homes, Experiences, Services, and Hotels, as well as emerging pilots. You'll partner closely with Marketing, Creative, Data Science, and Finance to prove incrementality and optimize investment across a fast-moving, test-and-learn portfolio.

The Difference You Will Make

You will be the dedicated analytics lead for cross-channel marketing strategies for new business lines (eg loyalty or Experiences & Services). You’ll start by owning all of the marketing work for Airbnb's new community and loyalty pilot program, as it scales through multiple phases of testing across international markets. You'll design the experiments that separate true program impact from individual campaign-level lift, and turn results into clear recommendations on what to scale, iterate, or stop. As the loyalty program testing cadence eases, you'll flex your capacity to support other Integrated Marketing priorities, bringing the same rigor to initiatives across Experiences, Hotels, and Luxe.

A Typical Day

• Own measurement strategy: Design and lead the end-to-end measurement plan for a major loyalty/community pilot, including multi-arm testing across benefits, credits, and offers.

• Design and analyze experiments: Owning experimentation end to end, write experiment plans and analyze the results.

• Conducting analysis to deliver actionable insights: Surface findings on customer segments, timing, and creative performance that inform decisions on scaling the program and where to prioritize.

• Collaborate with cross-functional partners: Partner with marketing, operations, finance, data science, and product to support a data-driven strategy for marketing, share results, and influence decisions through data.

• Present to leadership: Deliver clear, decision-ready readouts to senior marketing and cross-functional leadership on program and campaign effectiveness.

• Expand scope over time: As testing needs ease, apply the same experimentation approach to support other growth marketing priorities across additional lines of business.

Your Expertise

• Experience: 6+ years in analytics or data science, with depth in marketing, growth, or lifecycle/loyalty analytics.

• Experimentation expertise: Strong background in causal inference and designing experiments and holdouts for multi-touchpoint marketing programs.

• Insights & Influence: A track record of insights that directly shape strategy, roadmaps, and budget decisions at a senior level.

• Communication: Excellent ability to translate complex analytical trade-offs into clear, confident recommendations for senior, cross-functional stakeholders.

• Technical skills: Advanced proficiency in SQL and Python or R, with experience working in large-scale data environments and building scalable reporting tools.

• Modern toolkit: Experience using AI tools to accelerate analysis and build scalable solutions.

• Adaptability: Comfort operating with ambiguity across a fast-paced, evolving portfolio of initiatives spanning multiple business lines.

• Education: Quantitative degree required.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$164,000-$191,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

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Originally posted by Airbnb on their official careers page.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join:

Our Supply Team is growing, and we want you to be part of it! As a Market Associate / Account Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The difference you will make:

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimisation, pricing optimisation, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A typical day:

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimisation on Airbnb.

• Conduct one-on-one optimisation and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.

• Secure availability over high compression dates, ensuring hosts maximise their revenue potential.

• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.

• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.

• Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.

• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Your expertise:

• 3+ years of experience in new sales, account management, or partner support.

• 2+ years of hospitality/travel industry experience (nice to have).

• Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.

• Proven experience working a book of business, driving engagement and growth through proactive account management.

• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.

• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.

• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

United Kingdom Annual Pay Range

£46,000-£54,000 GBP

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

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Originally posted by Airbnb on their official careers page.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Fluency in Mandarin and English is required. Visa sponsorship is not available.

Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.

• Tokyo: Apply on this page

• Seoul:Apply here

• Manila: Apply here

• Singapore: Apply here

The Role

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.

The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.

They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.

Responsibilities

Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners

• Set up for success your partner / service to deliver exceptional quality support to our community

• Prioritise high impact focus areas with your partner/service in line with the company strategy

• Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service

• Act as a single point of contact, representing your partner / service across Delivery and CS

• Present & report up on performance & progress to leadership across Delivery and CS

• Hold partners accountable for the delivery of Airbnb goals

• Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language

Ensure alignment with Global CS Delivery

• Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership

• Collaborate with your peers to ensure consistency & scalability in Global Delivery

Support and drive strategic initiatives within Delivery and your service

• Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking

• Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community

• As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.

• Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks

Qualifications

Your background & experience

• A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment

• Demonstrable experience in driving improved performance as a partner/Regional Operations manager

• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses

• Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards

• Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners

• Ability to work weekend days and on-call required

• Able to travel in Europe, APAC and NA when required

Your skills & expertise

• Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas

• Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics

• Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions

• Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure

• Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

• Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement

• Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

---

Originally posted by Airbnb on their official careers page.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Fluency in Mandarin and English is required. Visa sponsorship is not available.

Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.

• Singapore: Apply on this page

• Tokyo: Apply here

• Seoul:Apply here

• Manila: Apply here

The Role

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.

The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.

They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.

Responsibilities

Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners

• Set up for success your partner / service to deliver exceptional quality support to our community

• Prioritise high impact focus areas with your partner/service in line with the company strategy

• Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service

• Act as a single point of contact, representing your partner / service across Delivery and CS

• Present & report up on performance & progress to leadership across Delivery and CS

• Hold partners accountable for the delivery of Airbnb goals

• Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language

Ensure alignment with Global CS Delivery

• Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership

• Collaborate with your peers to ensure consistency & scalability in Global Delivery

Support and drive strategic initiatives within Delivery and your service

• Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking

• Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community

• As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.

• Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks

Qualifications

Your background & experience

• A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment

• Demonstrable experience in driving improved performance as a partner/Regional Operations manager

• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses

• Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards

• Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners

• Ability to work weekend days and on-call required

• Able to travel in Europe, APAC and NA when required

Your skills & expertise

• Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas

• Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics

• Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions

• Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure

• Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

• Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement

• Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

---

Originally posted by Airbnb on their official careers page.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Fluency in Mandarin and English is required. Visa sponsorship is not available.

Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.

• Seoul:Apply on this page

• Singapore: Apply here

• Tokyo: Apply here

• Manila: Apply here

The Role

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.

The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.

They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.

Responsibilities

Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners

• Set up for success your partner / service to deliver exceptional quality support to our community

• Prioritise high impact focus areas with your partner/service in line with the company strategy

• Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service

• Act as a single point of contact, representing your partner / service across Delivery and CS

• Present & report up on performance & progress to leadership across Delivery and CS

• Hold partners accountable for the delivery of Airbnb goals

• Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language

Ensure alignment with Global CS Delivery

• Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership

• Collaborate with your peers to ensure consistency & scalability in Global Delivery

Support and drive strategic initiatives within Delivery and your service

• Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking

• Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community

• As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.

• Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks

Qualifications

Your background & experience

• A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment

• Demonstrable experience in driving improved performance as a partner/Regional Operations manager

• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses

• Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards

• Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners

• Ability to work weekend days and on-call required

• Able to travel in Europe, APAC and NA when required

Your skills & expertise

• Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas

• Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics

• Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions

• Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure

• Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

• Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement

• Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

---

Originally posted by Airbnb on their official careers page.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Fluency in Mandarin and English is required. Visa sponsorship is not available.

Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.

• Manila: Apply on this page

• Singapore: Apply here

• Tokyo: Apply here

• Seoul:Apply here

The Role

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.

The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.

They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.

Responsibilities

Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners

• Set up for success your partner / service to deliver exceptional quality support to our community

• Prioritise high impact focus areas with your partner/service in line with the company strategy

• Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service

• Act as a single point of contact, representing your partner / service across Delivery and CS

• Present & report up on performance & progress to leadership across Delivery and CS

• Hold partners accountable for the delivery of Airbnb goals

• Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language

Ensure alignment with Global CS Delivery

• Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership

• Collaborate with your peers to ensure consistency & scalability in Global Delivery

Support and drive strategic initiatives within Delivery and your service

• Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking

• Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community

• As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.

• Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks

Qualifications

Your background & experience

• A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment

• Demonstrable experience in driving improved performance as a partner/Regional Operations manager

• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses

• Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards

• Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners

• Ability to work weekend days and on-call required

• Able to travel in Europe, APAC and NA when required

Your skills & expertise

• Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas

• Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics

• Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions

• Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure

• Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

• Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement

• Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

---

Originally posted by Airbnb on their official careers page.