Job description
Job details
- Location: Highland Park, Dallas
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: USD 75,755 per year
Role overview
Must have skills: Hands-on experience with Amazon Connect implementation and administration. Experience with Amazon Bedrock and Generative AI use cases. Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge. Preferred skills Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred. Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop. Proficiency in Python, Node.js, or Java for server…
Responsibilities
- Carry out the core duties described in the original job listing.
- Work with the hiring team as outlined in the source posting.
Requirements
- See the original listing (linked via Apply) for full requirements.
- Meet the qualifications the employer specifies for this role.
Benefits
- Benefits as specified by the employer — see the original listing for details.
Keywords
AWSContactCenterFoundationEngineer