Job details
- Location: Highland Park, Dallas
- Work mode: Onsite
- Employment type: Full-time (Not an internship)
- Salary: USD 75,755 per year
Role overview
Must have skills: Hands-on experience with Amazon Connect implementation and administration. Experience with Amazon Bedrock and Generative AI use cases. Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge. Preferred skills Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred. Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop. Proficiency in Python, Node.js, or Java for server…
Highland Park, Dallas, 🇺🇸 United States
Full-time - Onsite
Posted 29 days ago
0 applicants
AWSContactCenterFoundationEngineer